Casimba Responsible Gambling Tools
This site explains the gambling protection tools described by Casimba and the support organisations it names. The operator offers ways to limit spending, interrupt access or self-exclude. Each option has different conditions, so choosing a break, closing an account and self-excluding should not be treated as interchangeable actions.
Spending limits and time reminders
Casimba's financial-limit settings use rolling periods: 24 hours for a daily limit, seven days for a weekly limit and 28 days for a monthly limit. A reduction takes effect immediately. Increasing a limit requires a 24-hour delay followed by confirmation through the account's financial-limit controls using the emailed confirmation link. The operator says a limit applies to that casino account, rather than automatically covering other websites it operates.
Casimba also describes session reminders that show how long a player has been logged in. A reminder can be set from one minute upwards. It must be set again after logging out and returning for another session. The operator points players to their account history to review deposits and withdrawals alongside these controls.
Taking a temporary break
Casimba offers time-outs lasting from 24 hours to six weeks. Once a duration is confirmed, access is suspended immediately and remains unavailable until that period ends. The operator says it cannot cancel or shorten a time-out once set. The restriction is account-specific, so other gambling accounts need their own arrangements.
Existing balances and advance bets remain, and winnings can still be added to the account. Those winnings cannot be accessed during the break. The policy also says promotional funds and other existing entries can remain inaccessible, while bonuses may expire under their normal conditions. Casimba says it will not restore expired bonuses when access returns.
Recurring access restrictions
The operator's clock-off tool blocks chosen times or days in hourly blocks across a week. The restriction starts immediately and repeats weekly. Removing all clock-off restrictions takes 24 hours.
Casimba also describes a payday time-out, designed to recur when wages arrive. Its options include weekly, fortnightly, four-weekly and monthly periods, or the final day of a month. Access is blocked throughout the selected day, even when it coincides with a weekend or public holiday. Completely removing this restriction triggers a 24-hour cooling-off period.
Self-exclusion and completing the request
Casimba offers self-exclusion periods from six months to five years. The operator says accounts cannot be reopened before the selected period ends. Unlike an ordinary time-out, self-exclusion applies across the player's accounts within its network. Where requested periods differ, the longest applies.
The online process requires the player to acknowledge the restrictions, choose a duration and submit the request. Casimba then sends confirmation by email. An unfinished request leaves the account active. If the process cannot be completed, the operator directs players to customer support for manual assistance. An emailed request is not instantaneous; the operator confirms when it has been applied. Six months is the default if another duration is not specified.
After the exclusion expires, Casimba requires contact with support, a 24-hour waiting period and a telephone conversation with its responsible gambling department before betting resumes. The policy also asks players to avoid attempting to open replacement accounts during exclusion and to consider excluding accounts held with other operators.
Ordinary closure and wider exclusion
Casimba says standard account closure can be requested through support and reversed through support. For someone experiencing gambling harm, its policy instead points towards self-exclusion, which prevents reactivation during the chosen period.
For wider coverage, Casimba names GAMSTOP as a free service for self-exclusion from online operators licensed in Great Britain. Information and registration are available at https://www.gamstop.co.uk. This is a separate service from a break set on an individual Casimba account.
Recognising harm and finding support
Casimba's guidance encourages players to decide spending and session limits before playing, take breaks and review account activity. It advises against gambling to repay debts, trying to recover losses through more betting, or gambling when alcohol or other substances affect judgement. Its self-assessment asks about hiding gambling, spending essential money and losing interest in relationships or other activities. The operator recommends speaking to support and considering self-exclusion when these patterns arise.
The independent organisations named in Casimba's policy include:
- BeGambleAware, for information and advice about gambling problems: https://www.begambleaware.org.
- GamCare, described as offering confidential telephone support and counselling for people affected by gambling: https://www.gamcare.org.uk.
Preventing underage access
Casimba's terms require players to be at least 18 and allow checks to establish age. Its protection policy asks adults to keep account credentials private and avoid leaving children unattended with a device being used for gambling. It also discusses parental filtering tools. Suspected underage use should be raised with the operator's support team so that it can investigate.